Refund policy

Because many Willow Rust products are custom engraved or made to order, we do not accept returns or exchanges on personalized or custom items.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@willowrust.com with photos of the item and packaging. We will work with you to repair or replace the item.

Non-custom, non-personalized items may be returned within 14 days of delivery in original unused condition. Customer is responsible for return shipping costs.

Custom tables, corporate gifts, and commissioned artwork are final sale and not eligible for return.

If you have questions about your order, please contact us at info@willowrust.com.